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FAQ
Home Travelling Canadians Multi Trip Emergency Medical

Multi-Trip Emergency Medical Travel Insurance for Canadians

For those who travel more than once a year, it may be less expensive to buy a Multi-Trip plan.

4, 10, 18, 30 and 60-day plans are available with coverage for 12 months allowing for an unlimited number of trips up to the trip duration purchased, subject to provincial/territorial residency requirements.

Top-Up coverage can be purchased for longer trips.

Emergency Medical benefits up to $10 million to cover expenses for:

  • Emergency treatment
  • Paramedical services
  • Ambulance transportation
  • Emergency dental treatment
  • Emergency medical evacuation home
  • Repatriation of bodily remains
  • Bringing someone to your beside
  • Return home of children in the care of the insured
  • Return home of travel companion
  • Additional expenses for meals and hotel
  • Return home of vehicle
  • Hospital allowance
  • Child care
  • Return of excess baggage
  • Phone call expenses
  • Pet return
  • Terrorism coverage

Conditions, limitations and exclusions, apply. See the policy for details.

To be eligible for insurance under this policy, an applicant must be a resident of Canada and covered under a government health insurance plan.

Applicants age 60 or over need to complete the Medical Questionnaire to determine their eligibility and rate category.

Application & Medical Questionnaire

  • Can be completed up to 180 days prior to the effective date.
  • Single-Trip plans must be purchased for the entire duration of the trip.

Eligibility and Rate Category

At the time of application, if the applicant is:

Under Age 60:

if you’re age 59 or younger, you automatically qualify for Rate Category A. You must confirm your eligibility to purchase this plan and you do not need to complete any medical questions to determine your rate category.

Over Age 60:

you need to complete the medical questionnaire to determine your eligibility and rate category.

Individual Medical Underwriting Plan for any age,

if you would like your pre- existing medical conditions to be covered with no stability requirements, you can apply for emergency medical coverage under Manulife’s Individual Medical Underwriting Plan.

Simply call 1-877- 884-8283.

You will need to be able to answer questions related to your medical condition(s) and will need to know your travel dates and your agent’s selling code in order to receive a quote.

Your cost will vary according to your specific health needs and circumstances.

When you pay the quoted premium for the Individual Medical Underwriting Plan, your pre-existing medical conditions will be covered during your trip with no stability requirement.

TRAVEL TIP: Be sure to review your policy and all documents when you purchase the Manulife Individual Medical Underwriting Plan to ensure that all your medical conditions have been disclosed and that you have answered all questions truthfully and accurately. If you omit or inaccurately disclose any medical condition, you may not be covered for any condition in the event of a claim.

Rate category determines the period of stability required for coverage of any pre-existing medical condition.

RATE CATEGORY A B C
TIME PERIOD 3 months 6 months 6 months

Manulife Financial Travel Insurance will not pay any expenses relating to a…

Pre-existing medical condition:

not stable in the time period before the effective date of your insurance.

Heart condition:

if, in the time period before the effective date of coverage, any heart condition has not been stable or required any form of nitroglycerine for the relief of angina pain.

Lung condition:

if, in the time period before the effective date of coverage, any lung condition has not been stable or has required treatment with oxygen or Prednisone for the lung condition.

Pre-Existing Medical Condition

"Pre-Existing medical condition" is defined in the policy as any medical condition that exists before the effective date of insurance.

Medical Condition

“Medical Condition’ means any disease, sickness or injury (including symptoms of undiagnosed conditions).

Stable:

A medical condition is considered stable when all of the following statements are true:

  1. there has not been any new treatment prescribed or recommended, or change(s) to existing treatment (including a stoppage in treatment), and
  2. there has not been any change in medication, or any recommendation or starting of a new prescription drug, and
  3. the medical condition has not become worse, and
  4. there has not been any new, more frequent or more severe symptoms, and
  5. there has been no hospitalization or referral to a specialist, and
  6. there have not been any tests, investigation or treatment recommended, but not yet complete, nor any outstanding test results, and
  7. there is no planned or pending treatment.

All of the above conditions must be met for a medical condition to be considered stable.

Effective Dates and Expiry Dates

Coverage starts:

For a Multi-Trip plan, emergency medical coverage starts each date you leave your province or territory of residence and each date you leave Canada on or after the effective date as stated on your confirmation.

Coverage ends on the earliest of the following:

  • the date the policyholder returns home; or
  • the expiry date shown on the confirmation; or
  • when travelling outside Canada, the date the policy holder reaches the maximum number of days permitted for each trip, as shown on the confirmation

A full refund must be requested before the effective date as shown on the confirmation.                                               

Extensions:

If you are already on your trip and need to apply for an extension of your coverage, before the expiry date of your existing coverage, simply call the agent or broker from whom you purchased your coverage. You may be able to extend your coverage, as long as:

  • the total length of your trip outside of Canada, including the extension, does not exceed the maximum allowed by your government health insurance plan;
  • you pay the additional premium; and
  • there has been no event that has resulted or may result in a claim against the policy and there has been no change in your health status.

  1. Premium rates are in $CDN per person.
  2. Rates are subject to change without notice.
  3. Premium due is based on:

         a)The rate category; and

b)The age at the time of application; and

c)The trip length selected.

Coverage will not take effect if the applicant's method of payment is not honoured when presented for payment.

  • Contact the Assistance Centre before receiving treatment while on a trip. Manulife Financial Travel Insurance has a 20% co-insurance provision that may limit the benefits if you do not call or contact the Assistance Centre. In addition, specific covered eligible benefits may be limited or not covered if the Assistance Centre has not been contacted. 
  • If you are submitting a paper application, make sure it is signed and dated prior to the effective date. If coverage is not arranged prior to the effective date, coverage begins on the day following Manulife's or the advisor/agent’s receipt of the executed confirmation form and payment. In the event we are unable to process payment, coverage will not be in effect.
  • Read the policy with particular attention to "pre-existing medical condition" and other exclusions that apply to the coverage.
  • The Wallet Card and Manulife Financial Travel Insurance policy should be kept with you at all times when travelling. The Wallet Card includes telephone numbers in case of an emergency or if an extension is required. The Wallet Card is found in the policy.
Get a Quote View Policy (PDF)

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Individual circumstances may vary. You may wish to contact a licensed insurance agent if you need advice about your insurance needs.

Plans underwritten by

The Manufacturers Life Insurance Company and First North American Insurance Company Travel Insurance Plans are underwritten by The Manufacturers Life Insurance Company and First North American Insurance Company, a wholly owned subsidiary of Manulife. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license. © 2019 The Manufacturers Life Insurance Company. All rights reserved. Manulife, P.O. Box 670, Stn Waterloo, Waterloo, Ontario N2J 4B8

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